By visiting our website, we may collect the following data from you:
By contacting us using any of the methods described above:
We will only collect and use your personal information (as described above) in accordance with data protection laws. Our legal grounds for processing your personal information are as follows:
We may use your personal data to respond to any communications you have sent to us, in order to answer your query. We do not carry out direct marketing. We may also use your personal data outlined above to generate anonymised reports via a third party for analytics purposes in order to improve our website, however this data cannot be used to identify you directly.
Any personal information we collect is confidential and will not be shared with a third party, except:
We use Google Analytics software in order to process anonymised personal information, which cannot be directly linked back to you as an individual. Examples of Google Analytics data we collect includes:
We keep your personal data and enquiries as follows:
As part of our processes, we may transfer data that we hold about you outside of the EEA (European Economic Area) for processing and storage. By providing us with your personal data, you agree to this transfer, processing and storage. We take all reasonable precautions when dealing with your personal data to make sure that it is treated with respect and is processed securely.
You have the right to refuse your consent to cookies being used or to delete cookies. To learn more about cookies, including how to control and delete cookies please visit https://ico.org.uk/for-the-public/online/cookies/.
You can opt-out of Google Analytics cookies here – https://tools.google.com/dlpage/gaoptout
Cookies that we use on this website are as follows:
You also have the right to know what personal data we hold about you under the Data Protection Act 1998.
If you would like a copy of the information you are entitled to, please write to the address below, clearly identifying yourself and the information you require. We have the right to charge you £10 for an administration processing fee to supply this information to you. We will ask you to provide identification to ensure that you are entitled to the information we hold. You can find more information about your rights here - https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/. We will take every reasonable effort to provide you with the above rights in accordance with the Data Protection Act. If you believe that the data we hold about you is incorrect or you would like more information, please contact us as soon as possible – email us at email@example.com.
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the personal information we hold and process.
We do our best to keep any information you send us secure, however we use third party software for some of our systems, so we cannot 100% guarantee the security of your data, and you agree by providing us with your data, not to hold us responsible for the failure of, or breaches of security to, these third party systems. By using our website and/or our services, you agree that you will not hold The Rose and Crown Inn or its employees responsible for any breach of security.
We do not intend or knowingly collect or process data for those under 18 years old. If we learn that we have collected data regarding a minor, this data will be deleted immediately.
If you are not satisfied with the way in which we handle your complaint with regards to the personal information we hold about you, then you can refer your complaint to the ICO (Information Commissioner’s Office) in the UK. https://ico.org.uk/concerns/