PRIVACY & COOKIE POLICY

This Privacy Policy applies to your Personal Data when you visit the website www.mdmarquees.co.uk, and does not apply to online websites or services that we do not own or have control over, including external links within this website. Please check any external website’s privacy policy for more details.

By visiting our website, we may collect the following data from you:

• Analytical and tracking data such as traffic data, location data, browser type, device type and device model. However, this information is anonymous and we do not use any information derived from cookies to identify any individual user of our site.
• Information you provide when communicating with us via email, contact form or telephone, including your title, name, email address and telephone number in order to process your enquiry or booking.

By contacting us using any of the methods described above:

• You give us permission to obtain and hold this information only as long as we need in order to process your booking or enquiry except in cases where legally the data needs to be kept for longer, such as for accounts and invoices.

We will only collect and use your personal information (as described above) in accordance with data protection laws. Our legal grounds for processing your personal information are as follows:

• Contract – We use your personal information for record keeping and to enter into and fulfil our contract with you in order to provide you with a quotation and/or service.

We may use your personal data to respond to any communications you have sent to us, in order to answer your query. We do not carry out direct marketing. We may also use your personal data outlined above to generate anonymised reports via a third party for analytics purposes in order to improve our website, however this data cannot be used to identify you directly.

Any personal information we collect is confidential and will not be shared with a third party, except:

• If we are required or permitted to do so by law, any court, or any other applicable regulatory, compliance, governmental or law enforcement agency
• In connection with legal proceedings or potential legal proceedings if necessary
• Anonymised data which is shared with third-party software for analytics and tracking purposes

We use Google Analytics software in order to process anonymised personal information, which cannot be directly linked back to you as an individual. Examples of Google Analytics data we collect includes:

• pages you visit
• how you get to the website
• what you click on while you are on the website
• how long you spend on the website

We keep your personal data and enquiries as follows:

• Unless we are legally required to do so, we will only hold your personal information on our systems for the period in which you have an active contract with us and then for 6 years afterwards, as required by tax law.
• For enquiries and information via our contact form, we will delete your enquiry from our email systems after 6 months, unless we need to keep it for longer in order to process your booking.

As part of our processes, we may transfer data that we hold about you outside of the EEA (European Economic Area) for processing and storage. By providing us with your personal data, you agree to this transfer, processing and storage. We take all reasonable precautions when dealing with your personal data to make sure that it is treated with respect and is processed securely.

Cookies are very small data files that are sent to your browser and stored on your computer’s hard drive. We use Cookies to improve the functionality of our website, and by accepting cookies on our website you are allowing us to collect anonymous personal information. The information derived from the cookies cannot be used to identify you as an individual user.

Some of the third party technology we use, such as Facebook may also collect personal data when you visit our website, as well as use cookies to improve your experience, over which we have no control. If you wish to opt-out of cookies from these sites, you need to visit the site in question and review their own privacy and cookie policies.

You have the right to refuse your consent to cookies being used or to delete cookies. To learn more about cookies, including how to control and delete cookies please visit https://ico.org.uk/for-the-public/online/cookies/.

You can opt-out of Google Analytics cookies here – https://tools.google.com/dlpage/gaoptout

Cookies that we use on this website are as follows:

• _ga - This helps us count how many people visit by tracking if you’ve visited before - expires after 2 Years
• _gid - This helps us count how many people visit by tracking if you’ve visited before - expires after 24 Hours
• _gat_gtag_UA - Used to manage the rate at which page view requests are made - expires after 1 minute

You also have the right to know what personal data we hold about you under the Data Protection Act 1998.

If you would like a copy of the information you are entitled to, please email us, clearly identifying yourself and the information you require. We have the right to charge you £10 for an administration processing fee to supply this information to you. We will ask you to provide identification to ensure that you are entitled to the information we hold.

You can find more information about your rights here - https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/. We will take every reasonable effort to provide you with the above rights in accordance with the Data Protection Act. If you believe that the data we hold about you is incorrect or you would like more information, please contact us.

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the personal information we hold and process.

We do our best to keep any information you send us secure, however we use third party software for some of our systems, so we cannot 100% guarantee the security of your data, and you agree by providing us with your data, not to hold us responsible for the failure of, or breaches of security to, these third party systems. By using our website and/or our services, you agree that you will not hold MD Marquees or its employees responsible for any breach of security.

We do not intend or knowingly collect or process data for those under 18 years old. If we learn that we have collected data regarding a minor, this data will be deleted immediately.

If you need to contact us with regards to our Privacy Policy or to make a complaint, please email us.

If you are not satisfied with the way in which we handle your complaint with regards to the personal information we hold about you, then you can refer your complaint to the ICO (Information Commissioner’s Office) in the UK. https://ico.org.uk/make-a-complaint/